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Adding an attachment to the support desk.


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Posted:
12/2/07 1:57 pm by bluewizard

Last modified:
30/1/10 7:47 pm by admin

Rated: (1 ratings)

 
1a. If you have an support account log in.

1b. If you have not got an support account proceed to no.2.

2. Create a ticket.

If you have an support account your ticket details will be emailed to you.

If you have not yet got an support account aswell as the ticket details, you will be emailed your new support account login details.

3. Go to 'view ticket' and open it.

4. Click on 'View attachments'.

5. Add the attachment (Add as many as you want).

You can also add an attachment to an email and email it. If the file is too large or not a format the support system accepts, it will not attach though. The benefit of adding an attachment via the support desk directly is that you will instantly know if it has or has not been added to the ticket.

By default the support desk supports these file extentions.
.png, .gif, .jpg, .jpeg, .doc, .txt, .rtf, .zip, .sql, .psd, .rar, .tif, .ico, .jpe, .jfif, .bmp

If your file has a different extention try zipping it and sending it that way.

The system also allows attachments of up to '200000kb' in size which is about 200mb. Again if the filesize is larger, the support desk will not allow this.

Please note that the larger the filesize you attempt to attach to the ticket, the longer it will be before the attachment is added to the ticket. In some cases if you are using a slow internet connection, the website may 'time out' before completion meaning the attachment will not be attached.

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